FAQs

Frequently Asked Questions

Shipping & Delivery

Q: Do you ship to my area?
A: We currently ship within the UK mainland only. Most areas receive delivery within 3–7 business days. Some remote locations may take slightly longer. We're working on international shipping for the future.

Q: How much does shipping cost?
A:

  • FREE shipping on all orders over £50
  • £2.99 flat rate for orders under £50
  • No additional handling fees
  • Large items may require special delivery (quoted separately)

Q: How long does delivery take?
A:

  • Processing: 1–3 business days (Monday–Friday)
  • Delivery: 3–7 business days after dispatch
  • Total time: 4–10 business days from order to delivery
  • You'll receive tracking information once your order ships

Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order is dispatched. This allows you to follow your package's progress to your door.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, with all accessories included.

Q: How do I return an item?
A:

  1. Email us at support@pulserigfitness.com with your order number
  2. We'll send you a free return label within 24 hours
  3. Package the item securely and attach the label
  4. Drop off at the designated courier location
  5. Refund processed within 7 business days of receipt

Q: Do I pay for return shipping?
A: No! We provide free return shipping labels for all eligible returns within the UK.

Q: Can I exchange an item instead of returning it?
A: Yes, we offer exchanges for different sizes or colours (subject to availability). Contact our support team to arrange an exchange.

Payment & Security

Q: Is it safe to shop on your website?
A: Absolutely. We use:

  • SSL encryption for all transactions
  • Secure payment gateways (Shopify Payments)
  • PCI compliant payment processing
  • No storage of full payment card details
  • Fraud protection measures

Q: What payment methods do you accept?
A: We accept:

  • All major debit and credit cards (Visa, Mastercard, American Express)
  • Shop Pay
  • Apple Pay and Google Pay

Q: Will I be charged extra fees?
A: No hidden fees! The price you see at checkout is exactly what you'll pay, including any applicable shipping costs.

Product Information

Q: Are your products genuine and new?
A: Yes, all our products are brand new and come directly from authorised suppliers. We do not sell used, refurbished, or counterfeit items.

Q: Do products come with warranties?
A: Product warranties vary by manufacturer and item. Warranty information is provided on each product page. We also stand behind our products with our own quality guarantee.

Q: Can you help me choose the right equipment?
A: Absolutely! Our customer support team can help you select equipment based on your fitness goals, space, and budget. Contact us at support@pulserigfitness.com or 01922 322183.

Q: Do large items require assembly?
A: Some larger fitness equipment requires basic assembly. All items come with clear instructions, and most customers can assemble them with basic tools. Assembly services may be available for certain items.

Customer Support

Q: How can I contact customer support?
A: We're here to help:

Q: What if I have a problem with my order?
A: Contact us immediately at support@pulserigfitness.com or call 01922 322183. We'll work quickly to resolve any issues with your order, delivery, or products.

Q: Do you offer phone support?
A: Yes! Call us at 01922 322183 during business hours (Monday–Friday, 9:00–17:00) to speak directly with our UK-based support team.

Business Information

Q: Where are you located?
A: PulseRig Fitness is based in Walsall, UK:
Address: 160A Lichfield Road, Walsall, WS4 1PN, United Kingdom

Q: Are you a legitimate UK business?
A: Yes, we're a registered UK business operating from our Walsall location. We're committed to transparent business practices and customer satisfaction.

Q: Do you have a physical store?
A: We currently operate as an online retailer, which allows us to offer competitive prices and maintain extensive inventory. All customer support is handled from our UK location.

Account & Orders

Q: Do I need to create an account to order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, view purchase history, and save your preferences for faster future orders.

Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified if they haven't been processed for shipping (typically within a few hours of ordering). Contact us immediately at support@pulserigfitness.com if you need to make changes.

Q: What if an item is out of stock?
A: If an item becomes unavailable after you order, we'll contact you immediately with options to wait for restock, substitute a similar item, or receive a full refund.

Still Have Questions?

If you can't find the answer you're looking for, we're here to help:

Contact PulseRig Fitness:

We aim to respond to all inquiries within 24 hours and are committed to providing you with the information and support you need.